Your Customer Experience in 4 Steps

To make sure you are successful with Arena, we’ve built a program for you, not just a support line.

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    1. Research & Join

    Learn about Arena and our solutions.
    If you see a fit, we’ll work with you to create a tailored plan to achieve your goals in priority.

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    2. Onboarding

    Go as fast as you want.
    Our solution architects know Arena inside out, have been customers, and leverage industry-specific methodologies so you go live with the results you need.

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    3. Success & Adoption

    Now that you're up and running with Arena, we’re here to support you. You’ll have a dedicated success coach who will check in regularly with you. And, anytime you have a product issue or wish, contact our support team.

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    4. Scale

    Grow your Arena platform as your business evolves. We’re here to assist in extending Arena to new teams and processes. And, we do business reviews with you annually.

The Arena Customer Experience

Our team is an extension of your team and our Customer Success Golden Rules shape every interaction.

Delivering Success: Experts that Work With You

After learning about your needs, we will get you up and running quickly, and then partner with you as your
business grows.

Our People are Your People

Our team gives you an effective combination of deep product knowledge and specific industry expertise to make you successful from first implementation to further expansions. Our solution architects guide you through tailoring Arena to meet your unique requirements.

Services for Every Step of Your
Journey

Onboard your team and processes at your pace. We help you solve your most pressing business needs, so you can enjoy tangible benefits immediately.

Then, when you're ready, we'll help you expand your scale to meet your latest needs.

No Surprises

  • Fastest path to benefit
    We have a focused, proven onboarding approach that steps you through it all.
  • A plan for success & adoption
    We help you create the best implementation plan for your business priorities, teams, and products.
  • Take control of your destiny
    We document deliverables and transfer knowledge to ensure you can maintain your platform.

“Arena is absolutely at the top of the list in terms of working with a client and making sure that whatever is needed to make the implemenation a success, is done.”

– Sanjay Tumula Director of Business Analytics
Nivel
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Customer Success: Work Better Every Day

Dedicated resources help you get the most from Arena.

Your Success

Our Customer Success team is made up of experts with industry experience who are ready to share their expertise with you. Arena Customer Success Coaches have one job: to listen to you and make recommendations with your business in mind.

Get Advice and so Much More

Questions on how to use Arena in your unique environment? Ready for a business review?

Unlock the full potential of Arena, improve your business, and increase team happiness.

Your Arena Coach

Talk to your dedicated success coach—a real, live person who proactively checks in with you on a regular schedule.

When You Need Us

Need to talk to your coach between scheduled check-ins? No problem. We’re available.

Early after go-live with Arena, our productivity has already improved— thanks to the clear, transparent product data in Arena; ease of use; and quick-change processes.”

– Ed Reith Supply Chain Engineering Manager Ebb Therapeutics
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Ask Anything

Whether you're just curious or have critical questions, our support team are here to help.

Solving Your Problems

We have experienced super users to address any issue.

All in at No Extra Charge

Every Arena customer gets the same attention and great support services, included in your subscription. With access to our support team, customer success coaches, learning, and in-app resources, you have all you need.

Customers: Need to Talk?

We’re here for you and your team. Help me

“In almost 20 years using the Arena program, there has never been an issue that Arena could not solve in any area of the program.”

– Jim Jacobus Senior Configuration Management Specialist Landis+Gyr
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Own Your Platform

With a range of learning resources, your team is in charge.

Classes

Join our expert instructors for in-person group classes at one of our U.S. offices.

See options and upcoming schedules
In-App Knowledge

Learn about new functionality or gain tips right inside the Arena application. Customers have access to ever-growing content.

Log in to your Arena now
Private and Customized

Schedule online or on-site for your team to suit your schedule and needs.

Learn more

“A very good class. I feel the training was very beneficial and I look forward to applying it to my day-to-day processes.”

– Angela Reece Sr. Product Documentation Specialist Lead Hayward Industries
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Arena’s Customer Success Golden Rules

If we don’t meet or exceed the Golden Rules, tell us. We’ll make it right because your success matters most.

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    1. Partner

    We seek true partnership to ensure your success.

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    2. Invest

    We invest in our people, so they can invest in your success.

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    3. Share

    We teach and share knowledge freely with you. And, we encourage you to do the same with others.

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    4. Understand

    We listen to you when you experience growing pains and challenges. Then, we go back to Rule #1 and partner with you.